New Complaint

Today we had a man come in with his family. He kept complaining to us that none of the machines washed properly. From my experience, usually when clothes aren't washed correctly it's because someone forgot to put in detergent, they put too much clothes in the machine, or the clothes were too dirty to begin with and weren't pretreated. After the gentleman left, I realized that in this case I was wrong. He simply couldn't read the button he pushed that set it for "delicates."